How to empower Engineering and Service Delivery Teams to gain visibility and control over customer experience?
Research shows that many services are delivered without proper service activation testing. In fact, 61% of network performance degradation issues are not discovered by NetOps/IT, but by customers and employees [Netrounds' Network Brownouts Survey].
With Netrounds' active testing and monitoring solution, engineering teams are able to validate that services have been turned up properly, and can also be reassured that configuration changes in the network have not affected the customer experience.
Are you experiencing service activation and testing challenges? Or are your customers complaining yet your current monitoring systems show no issues? If yes to either of these questions, read this Solution Brief to understand the solution.