How to empower Engineering and Service Delivery Teams to gain visibility and control over customer experience?
Upon ordering a new service, customers expect it to work immediately. Therefore, service providers need to speed up service delivery and make sure that services will be delivered right the first time and meeting customer expectations.
Research shows that many services are delivered without proper service activation testing, or even tested at a primitive level. A main reason is that activation testing has required expensive field efforts, which service providers have been reluctant to undertake due to capital and resourcing requirements. As a result, problems are often discovered by customers at a later time, with costly field work and customer frustration as consequences.
With Netrounds, engineering teams are able to validate that services have been turned up properly and can also be reassured that configuration changes in the network have not affected the customer experience.